At Roupas, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must provide proof of purchase (order number or invoice)
- The return request must be approved by our team first
Items returned without prior approval may not be accepted.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personal care or hygiene products that have been opened
- Items marked as final sale / clearance
- Gift cards or digital products
Return Process
To request a return, please contact our support team:
Please include the following details:
- Your order number
- Reason for the return
- Photos of the product (if damaged, defective, or wrong item)
Our support team will review your request and guide you through the next steps.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval status.
- If approved, your refund will be processed within 3–7 business days
- For Cash on Delivery (COD) orders, refunds will be sent via bKash/Nagad/Bank Transfer
- For prepaid orders, refunds will be issued to the original payment method
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund at no additional cost.
Please provide clear photos of the issue to help us resolve it quickly.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect
- Shipping charges are non-refundable
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your payment account
- Contact your mobile banking provider or bank
- Allow some time for processing
If the issue persists, please contact our support team.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out: